1. General
  2. Questions
0
Under review

Having trouble with video files

timfz 2 weeks ago • updated 1 week ago • 2

I'm having trouble with every video file on my server. I use firefox, if I double click the file, it comes up with an error "no video with supported format and mime found. If I download them, the file size is 0. In file list, they do have proper thumbnails and correct sizes. I can play them if I download the file using ftp. Filerun is on a Ubuntu 18.04 server with Apache2. 

Under review
Vlad R 2 weeks ago

If you download them, by right-clicking the file and selecting Download from FileRun's menu, are zero sized? Have you changed configuration in FileRun's control panel? Particularly enabling a download accelerator. If you did, disable it.

timfz 1 week ago

Hi, thanks for your tip, I disabled download accelerator and it's finally working. 

Customer support service by UserEcho