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Unable to upload large video files with Nextcloud client

1 year ago • updated by 1 year ago • 4

Using a new install of version 20220113 on Unraid with the docker app, Nginx Proxy Manager, and Windows 10 Nextcloud desktop client 3.4.2

After copying a 1.2GB mp4 file into the directory on my local machine, the Windows Nextcloud client attempts to upload it to the server and fails with a "Connection Closed" error message, other files upload fine. Closing/restarting the Nextcloud client or Filerun container don't help.

I've had this issue persist with older versions of Filerun and Nextcloud service installations, but never been able to get it sorted for either. Appreciate any guidance.

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1 year ago

Right-click the systray icon, choose "Settings", with the "Settings" window open press F12 to open the log files and share here what error information you might find in there.

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1 year ago

2022-02-01 12:18:07:321 [ warning nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\libsync\abstractnetworkjob.cpp:224 ]: QNetworkReply::RemoteHostClosedError "Connection closed" QVariant(Invalid)

2022-02-01 12:18:07:321 [ warning nextcloud.sync.credentials.webflow C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\gui\creds\webflowcredentials.cpp:227 ]: QNetworkReply::RemoteHostClosedError

2022-02-01 12:18:07:321 [ info nextcloud.sync.networkjob.put C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\libsync\propagateupload.cpp:87 ]: PUT of "https://sub.domain.com/remote.php/dav/uploads/name/872713489/0000000000000024" FINISHED WITH STATUS "RemoteHostClosedError Connection closed" QVariant(Invalid) QVariant(Invalid)

2022-02-01 12:18:07:321 [ debug nextcloud.sync.propagator.upload C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\libsync\propagateupload.cpp:670 ] [ OCC::PropagateUploadFileCommon::commonErrorHandling ]: ""

2022-02-01 12:18:07:321 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\common/ownsql.h:145 ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 "@Home/test/test.mp4"

2022-02-01 12:18:07:321 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\common\ownsql.cpp:295 ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT lastTryEtag, lastTryModtime, retrycount, errorstring, lastTryTime, ignoreDuration, renameTarget, errorCategory, requestId FROM blacklist WHERE path=?1 COLLATE NOCASE"

2022-02-01 12:18:07:321 [ warning nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\libsync\owncloudpropagator.cpp:281 ]: Could not complete propagation of "@Home/test/test.mp4" by OCC::PropagateUploadFileNG(0x26cdf131df0) with status OCC::SyncFileItem::NormalError and error: "Connection closed"

2022-02-01 12:18:07:321 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-9041\client-building\desktop\src\libsync\syncfilestatustracker.cpp:274 ] [ OCC::SyncFileStatusTracker::slotItemCompleted ]: Item completed "@Home/test/test.mp4" OCC::SyncFileItem::NormalError CSyncEnums::CSYNC_INSTRUCTION_NEW

Not sure if that covers everything you'd like to see, if you need more log details, please let me know. Appreciate the help.

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1 year ago

Most probably a firewall, reverse proxy or HTTP server request timeout. You should check the logs of any of these servers that might be involved in the process.