Not a bug

no sound / mute permanently on

editor1 shell 12 months ago updated by Vlad R 12 months ago 3

For some reason some of the h.264 .mov videos have no sound and the speaker icon is 'stuck' on mute. If I download the file, sound is definitely there. At first I thought it may be an issue with multichannel audio, but no, same issue of simple video clips with single stereo track.

latest version of filerun, cent OS7 Apache.

Image 1000

Not a bug

Not a FileRun issue but a browser codec support one.

Ok. yeh, tested with Edge. no issues. The issue only appears in Firefox. Is there a way for me to further troubleshoot this ?

.mov is just a container. You can use something like Mediainfo to find out more about the codec used. Then you can google "caniuse codec name"