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Answered

Unable to register FileRun with local network IP

bernadette 10 months ago updated by Vlad R 10 months ago 1

Hi all! I have FileRun installed on Raspberry Pi OS. I've been trying to register FileRun at places using 10.x.x.x networks and 192.168.100.x networks but keep getting the error, "Server response: The FileRun installation cannot be registered to a local network IP address. Sorry!" However, I've tried registering on a network with IP 172.16.x.x and it was successful. So I'm just trying to understand is there limitations with registering on different classes of IP? 

Additionally, I've tried editting /etc/hosts and included 10.x.x.x with domain name and I am able to register. However, this is not really an option as there will be several different computers accessing FileRun and I can't edit everyone's hosts files.

Is there any workaround or any configuration/settings I need to do? Thanks

Answer

Answer
Answered

You should not be able to register FileRun on a local IP at all.

If you wish to receive FileRun software updates you will need to register FileRun via a non-local IP address, or via a domain name. It does not have to be accessible via the Internet.

Looks like you are using it in a commercial environment. You are welcome to purchase an Enterprise license, we then offer solutions for running FileRun offline.

Answer
Answered

You should not be able to register FileRun on a local IP at all.

If you wish to receive FileRun software updates you will need to register FileRun via a non-local IP address, or via a domain name. It does not have to be accessible via the Internet.

Looks like you are using it in a commercial environment. You are welcome to purchase an Enterprise license, we then offer solutions for running FileRun offline.