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Not a bug

Can't register

chiawee 2 months ago updated 2 months ago 15

I installed filerun on my server, but I can't register an account. There is no filerun mail in the spam box.

Answer

Answer
Not a bug

I have now deleted from our system everything in relation to you, except for this account so you can continue to use the forum.

We do not make account changes for free FileRun users. We only delete existing registrations.

Under review

Are you asking about another server than the one you used to register an account here?

I did not use the email of this account to register filerun.This account has been bound to a domain name and cannot be changed.But I installed filerun in the subdomain and registered with other mail. But the registration failed, filerun did not send a registration email.

You did register a FileRun installation, because you received an account to post the above.

This account, the wrong domain name has been locked in the account..This account has been bound to the mydomain name.But I installed new filerun with subdomain, registered with new email. filerun did not send me an email.

May I ask how to solve it?

The only thing we can do is remove registrations/accounts so you can do it again. In order to do so, e-mail us from the e-mail address you used and you wish to remove: https://filerun.com/contact

Do you want me to delete that account?

I don't think we understand each other. What I understand is that you can't register a FileRun installation? Is that correct? Why can't you register, because you haven't gotten the license key, right? How are you even having an account on this forum if you haven't goten an account? I see you even logged in into the FileRun account a few hours ago. So what is it that you want here?

This is the Main Domain bound to the (CHIAWEE) account.

But I don't want to install in the main domain. I replace the subdomain with it and install it.

So I registered filerun with another email. But the email didn't come to the mailbox.

Answer
Not a bug

I have now deleted from our system everything in relation to you, except for this account so you can continue to use the forum.

We do not make account changes for free FileRun users. We only delete existing registrations.

Delete new registration email?If I delete the email of this account, how can I solve the problem if I still can’t register?

I do not understand what you are talking about. Please post screenshots and kindly use a translator to explain in more details and clearer language what the problem is and what you need.