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FireFox Browser

info 3 years ago updated 3 years ago 4

I just installed FileRun and all seems to be well except there is no download option when using weblinks in Firefox.  It seems to ok in other browsers - does anyone lknow why this would be?

Answer

Answer
Answered

The video file basically opens in the browsers and some browsers provide different tools than others. We don't have control over that. To download the file with Firefox, right-clicking and choosing "Save page as" works. (It will save the file, no web page.)
You could still choose to skip the video playback and force the download by choosing the "Prevent the browser from opening the file." option under "Advanced" on the FileRun web link panel.

Under review

Please provide a sample link (you can use the demo) and describe the expected behavior in more details.

sure - if you post this link in most other browsers other than Firefox you will see the download link at the end of the section, but not with Firefox:


http://dl.banyanretreat.com/wl/?id=rLTBBp1E40yykodRm1gp7Xyl3dAWTSDC

Answer
Answered

The video file basically opens in the browsers and some browsers provide different tools than others. We don't have control over that. To download the file with Firefox, right-clicking and choosing "Save page as" works. (It will save the file, no web page.)
You could still choose to skip the video playback and force the download by choosing the "Prevent the browser from opening the file." option under "Advanced" on the FileRun web link panel.

Perfect - 'Prevent the browser from opening the file' was the asnwer I needed.


Thanks for your help