0
Not a bug

autodesk viewer

dean 2 years ago updated by Vlad R 9 months ago 5

I knew that in the last previous update that the Autodesk viewer was using the incorrect / previous Autodesk API. 

I read in the update 

  • Fix: Updated Autodesk file plugin to use the latest API and make the plugin work again.

But when I right click on a .dwg file no Autodesk viewer option is displayed.

I have tried changing my default "open with" to use dwg and DWG but I cannot get anything to show the option on the right click context menu for these files.

Does anyone else have this issue? or offer any help on what I can do

Thanks

Answer

Answer
Not a bug

You should configure the FileRun Autodesk plugin with your Autodesk API key and secret. You can do that from the FileRun control panel.


P.S. Available plugins are being cached in the browser, so after plugin configuration changes in FileRun's control panel, make sure you clear your browser's cache.

Answer
Not a bug

You should configure the FileRun Autodesk plugin with your Autodesk API key and secret. You can do that from the FileRun control panel.


P.S. Available plugins are being cached in the browser, so after plugin configuration changes in FileRun's control panel, make sure you clear your browser's cache.

Hi Vlad,


That had already been setup i had visited https://developer.autodesk.com/ prior to trying the plugin. i will create / check my settings again

double checked my settings


the plugin is not disabled and has a valid api key with everything enabled on their site and my web address added correctly

there is an open with action associated in the control panel


when i look at the file in the web explorer, the icon A (autodesk.png) is associated with dwg file


but no right click context menu option


what else can I check?

+1

You just need to clear your browser's cache as the right-click menu "Open with.." options are being cached.

ok thats the answer, i cleared cache before, but i restarted my browser this time as well and it worked. thank you for your help