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Under review

Add ability for certain users per role to lookup/unlock user accounts.

Stephanie G 4 months ago in Feature requests • updated 3 months ago • 2

It would be grand if an option could be assigned to a Customer Service "Role" so that when a user calls in because they've locked their account out or forgotten their username. That this role could have very VERY limited admin abilities to simply lookup a user account via email or username and then have the ability to unlock the account once the user has "deactivated" the account because of to many invalid login attempts.

+1
Under review
Vlad R 4 months ago

Allowing this limited admin to actually edit user accounts (change any of their settings) would be too much for your case?

Stephanie G 3 months ago

Correct.  Essentially all I want a CSR rep to be able to do is lookup a user account and unlock it / maybe reset password for customer.  I would rather them not be able to change or even see any other section in the filerun control panel beyond user accounts.

Customer support service by UserEcho