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Open/View Files

Paul L 1 month ago • updated 1 month ago 1

Has something changed in the latest update for Opening/Viewing files?  I use to be able to double click on a Word Document in FileRun and it would open Microsoft Word locally and load the file for me to view.  After updating to the latest FileRun, when I double click on a file, Microsoft Word opens and says "contacting the server for information" and then eventually fails with the message "cannot download the information you requested".  If I have FileRun use the Office Web Viewer it works fine.

Sorry for the question... turns out it was some VPN/Proxy settings on this end that were interfering and they just happened to be set up the same time that FileRun was updated ;)

After these settings were removed, everything started working again as expected.