I am using the last version of FileRun (2019.05.21). I have observed that some preview pictures (when you double click on a thumbnail) are not generated correctly. A spinning circle appears over the thumbnail, and after a second or two, a gray "landscape" icon appears. In only happens with larger pictures (e.g. larger than 3MB or so, or in pictures with a higher resolution), while smaller pictures load instantly.
Why could that be happening? I don't think it's a processing power issue. Is there a log file I can use to troubleshoot the issue?
Thanks in advance.
Customer support service by UserEcho