0
Not a bug

Video player [no image / no sound]

pabloluih 8 months ago updated 8 months ago 2

I have encountered a problem with playing some video files. Depending on their codec it plays sound but no image or it shows image but no sound. With EdgeDev (desktop) all of them work without problem, but with Chrome or some other Android browsers they do not play with sound or image. It could be the way they have been encoded? Here it is an example.


My current software version is 2019.06.01.


This one works perfectly in mobile browser and in desktop browser, image OK / sound OK.

General
Unique ID                                : 73193410590162029445071839700628777285 (0x371089C2265F7D88E575C18AFFB3A945)
Complete name                            : Q:\documentales\atlantico\atlantico.S01E01.atlantico.norte.AC3.es.PCM.en.HD.1080p.x264.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 8.97 GiB
Duration                                 : 50 min 52 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 25.2 Mb/s
Movie name                               : atlantico.S01E01.atlantico.norte.AC3.es.PCM.en.HD.1080p.x264
Encoded date                             : UTC 2019-05-07 09:39:45
Writing application                      : mkvmerge v32.0.0 ('Astral Progressions') 64-bit
Writing library                          : libebml v1.3.7 + libmatroska v1.5.0
Cover                                    : Yes
Attachments                              : cover.jpg

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 50 min 52 s
Bit rate mode                            : Variable
Bit rate                                 : 22.7 Mb/s
Maximum bit rate                         : 35.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Standard                                 : PAL
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : MBAFF
Scan type, store method                  : Interleaved fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.438
Stream size                              : 8.07 GiB (90%)
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

This one does not work well in mobile browser, image OK / sound NO.

General
Unique ID                                : 178872894539910516218756348478187812409 (0x8691AA9819A04CD9A500EEEA8C72B639)
Complete name                            : Q:\series\mas.alla.del.jardin\mas.alla.del.jardin.S01E01.el.viejo.molino.AC3.es.en.HD.1080p.x264.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 185 MiB
Duration                                 : 11 min 15 s
Overall bit rate                         : 2 295 kb/s
Movie name                               : mas.alla.del.jardin.S01E01.el.viejo.molino.AC3.es.en.HD.1080p.x264
Encoded date                             : UTC 2015-03-17 09:16:22
Writing application                      : mkvmerge v2.9.8 ('C'est le bon') built on Aug 13 2009 12:49:06
Writing library                          : libebml v0.7.7 + libmatroska v0.8.1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 6 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 6 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 11 min 15 s
Bit rate                                 : 1 930 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.039
Stream size                              : 155 MiB (84%)
Writing library                          : x264 core 93 r1542 5b86182
Encoding settings                        : cabac=1 / ref=6 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=64 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / wpredb=1 / wpredp=2 / keyint=350 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No

This one does not work well in mobile browser, image NO (it displays only a big symbol of PLAY and the progress bar) / sound OK.

General
Unique ID                                : 204602455423909221532672385969651148109 (0x99ECFFE3236AC4FDAF02BAA6E9F3654D)
Complete name                            : Q:\series\22.11.63\22.11.63.S01E01.la.madriguera.AAC.es.en.HD.720p.x265.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 622 MiB
Duration                                 : 1 h 20 min
Overall bit rate                         : 1 077 kb/s
Movie name                               : 22.11.63.S01E01.la.madriguera.AAC.es.en.HD.720p.x265
Encoded date                             : UTC 2016-05-20 14:34:37
Writing application                      : mkvmerge v6.8.0 ('Theme for Great Cities') 64bit built on Mar  2 2014 21:34:26
Writing library                          : libebml v1.3.0 + libmatroska v1.4.1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L3.1@Main
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 1 h 20 min
Width                                    : 1 280 pixels
Height                                   : 640 pixels
Display aspect ratio                     : 2.000
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Language                                 : English
Default                                  : Yes
Forced                                   : No

Thanks in advance.

+1
Not a bug

While we would love to help, I am afraid we can't do much about it. It's really up to the browsers which codecs they support.

FileRun just lets the browser handle it, if it can.

So, it boils down to: use a different browser or convert the file to a different codec.

Many thanks for the comment Vlad. At the moment I have discovered that in Android the only browser that plays all type of format and codecs is UC browser (I do not like it, but there is no alternative...). It's a pity.

I look forward to the update of the android app.