
0
Not a bug
Video player [no image / no sound]
I have encountered a problem with playing some video files. Depending on their codec it plays sound but no image or it shows image but no sound. With EdgeDev (desktop) all of them work without problem, but with Chrome or some other Android browsers they do not play with sound or image. It could be the way they have been encoded? Here it is an example.
My current software version is 2019.06.01.
This one works perfectly in mobile browser and in desktop browser, image OK / sound OK.
General Unique ID : 73193410590162029445071839700628777285 (0x371089C2265F7D88E575C18AFFB3A945) Complete name : Q:\documentales\atlantico\atlantico.S01E01.atlantico.norte.AC3.es.PCM.en.HD.1080p.x264.mkv Format : Matroska Format version : Version 4 File size : 8.97 GiB Duration : 50 min 52 s Overall bit rate mode : Variable Overall bit rate : 25.2 Mb/s Movie name : atlantico.S01E01.atlantico.norte.AC3.es.PCM.en.HD.1080p.x264 Encoded date : UTC 2019-05-07 09:39:45 Writing application : mkvmerge v32.0.0 ('Astral Progressions') 64-bit Writing library : libebml v1.3.7 + libmatroska v1.5.0 Cover : Yes Attachments : cover.jpg Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4.1 Format settings : CABAC / 4 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 4 frames Codec ID : V_MPEG4/ISO/AVC Duration : 50 min 52 s Bit rate mode : Variable Bit rate : 22.7 Mb/s Maximum bit rate : 35.0 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 25.000 FPS Standard : PAL Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : MBAFF Scan type, store method : Interleaved fields Scan order : Top Field First Bits/(Pixel*Frame) : 0.438 Stream size : 8.07 GiB (90%) Language : English Default : Yes Forced : No Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709
This one does not work well in mobile browser, image OK / sound NO.
General Unique ID : 178872894539910516218756348478187812409 (0x8691AA9819A04CD9A500EEEA8C72B639) Complete name : Q:\series\mas.alla.del.jardin\mas.alla.del.jardin.S01E01.el.viejo.molino.AC3.es.en.HD.1080p.x264.mkv Format : Matroska Format version : Version 2 File size : 185 MiB Duration : 11 min 15 s Overall bit rate : 2 295 kb/s Movie name : mas.alla.del.jardin.S01E01.el.viejo.molino.AC3.es.en.HD.1080p.x264 Encoded date : UTC 2015-03-17 09:16:22 Writing application : mkvmerge v2.9.8 ('C'est le bon') built on Aug 13 2009 12:49:06 Writing library : libebml v0.7.7 + libmatroska v0.8.1 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4.1 Format settings : CABAC / 6 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 6 frames Codec ID : V_MPEG4/ISO/AVC Duration : 11 min 15 s Bit rate : 1 930 kb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.039 Stream size : 155 MiB (84%) Writing library : x264 core 93 r1542 5b86182 Encoding settings : cabac=1 / ref=6 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=64 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / wpredb=1 / wpredp=2 / keyint=350 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00 Default : Yes Forced : No
This one does not work well in mobile browser, image NO (it displays only a big symbol of PLAY and the progress bar) / sound OK.
General Unique ID : 204602455423909221532672385969651148109 (0x99ECFFE3236AC4FDAF02BAA6E9F3654D) Complete name : Q:\series\22.11.63\22.11.63.S01E01.la.madriguera.AAC.es.en.HD.720p.x265.mkv Format : Matroska Format version : Version 4 File size : 622 MiB Duration : 1 h 20 min Overall bit rate : 1 077 kb/s Movie name : 22.11.63.S01E01.la.madriguera.AAC.es.en.HD.720p.x265 Encoded date : UTC 2016-05-20 14:34:37 Writing application : mkvmerge v6.8.0 ('Theme for Great Cities') 64bit built on Mar 2 2014 21:34:26 Writing library : libebml v1.3.0 + libmatroska v1.4.1 Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main@L3.1@Main Codec ID : V_MPEGH/ISO/HEVC Duration : 1 h 20 min Width : 1 280 pixels Height : 640 pixels Display aspect ratio : 2.000 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Language : English Default : Yes Forced : No
Thanks in advance.
Customer support service by UserEcho
While we would love to help, I am afraid we can't do much about it. It's really up to the browsers which codecs they support.
FileRun just lets the browser handle it, if it can.
So, it boils down to: use a different browser or convert the file to a different codec.
Many thanks for the comment Vlad. At the moment I have discovered that in Android the only browser that plays all type of format and codecs is UC browser (I do not like it, but there is no alternative...). It's a pity.
I look forward to the update of the android app.