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Started

Cannot add user to an existing Group

Jason W 2 months ago updated by Nelo 3 weeks ago 12

When I try to add a new user to an existing Group, I cannot because the field is blank. I try two ways. 1) edit user and go to the Groups tab, but the user groups field is blank. I also tried going to my existing Group to add a user, but the users field is blank. How can I troubleshoot this issue? The current Group has 7 users already. I want to add an 8th user that I just created.

Answer

Answer
Not a bug

Thanks for this information. It turns out that the default superuser permissions were not adequate. After I edited "can interact with" by adding all users, I could add the new user to the group.

Under review

I see that you jumped somehow from FileRun version 2016.11.07 to 2019.06.01. This raises a big flag regarding the health of your installation, given that it's not technically possible to jump updates (as they alter the database structure and data in the process).

That is not correct. This was a fresh install. I did try the upgrade according to your docs, but then you had suggested a fresh install, which is what I did. My users were imported into the new installation.

Thank you for the clarification.

Please let me know the PHP and MySQL versions used.

PHP version 7.2, and MySQL version 5.6.44 Community Server (GPL).

Are you able to update MySQL to a newer version? (5.6 reached end-of-life last year)

I can't say for sure that this is causing it, but it's very high probability.

My host can move me to a server with 5.7 installed, but I hesitate to ask until I know what the problem may be. Wikipedia states that 5.6.44 was released on 4/25/19 of this year and is still supported until 2021. What version do you recommend?

Since FileRun 2019.05.21 the minimum required version is 5.7. While it can still work fine on 5.6, FileRun is no longer being tested against it.

While MySQL 5.6 can still be on life-support, we follow Oracle's recommendation of moving on.

MySQL is currently at version 8, which FileRun supports, so any newer version will work great.

To rule out a possible configuration causing your problem, make sure the admin account that you are signed in with, has the expected users selected under the "Can interact with" permission. (Note that the superuser account can also be deprived of permissions.)

Answer
Not a bug

Thanks for this information. It turns out that the default superuser permissions were not adequate. After I edited "can interact with" by adding all users, I could add the new user to the group.

Hi, I am facing the same problem. However, I could not find any users under 'Can interact with' for my Superuser account ... It is totally blank. Why is this so?

Started

Seems to be a bug in the Docker FileRun version. We'll fix it today.

Yes it is not working for both ARM and normal docker version. Just to give you more info, I cannot add users to groups either.

I solved it adding the users first to a group. Then, they appear in the list.