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Not a bug

Can not view pdf

Qing L 4 years ago • updated by Vlad R 4 years ago • 2

Hello,


I shared folder "A" and this folder, there is another folder "B" . In folder "B" this is abc.pdf


When I send the "A" shared link to our customer, he visited abc.pdf, when he click the thumbnail of the PDF, it shows download, but now view pdf, PDF should be viewed in browser, or it will be a waste of time.


Please see the photo.


Terry

Answer

Answer
Not a bug
Vlad R 4 years ago

You have either enabled to show file comments, or set download terms. In either case, the document cannot be opened directly. By default, they are opened directly without showing the thumbnail, as in your screenshot.

This is not a FileRun bug.

Qing L 4 years ago

I mean when clicking, can not see 100% pdf.

Answer
Not a bug
Vlad R 4 years ago

You have either enabled to show file comments, or set download terms. In either case, the document cannot be opened directly. By default, they are opened directly without showing the thumbnail, as in your screenshot.

This is not a FileRun bug.

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