500 error (Urgent)

Murat A 3 years ago updated by Vlad R 3 years ago 7


We (Turkish Ministry of Culture and Tourism) setup FileRun business license with unlimited user accounts on a QNAP. Our free tech support ended on July 2019, and we could not renew it. Today QNAP finally received PHP 7.3 update. However, having updating QNAP, our FileRun installation started giving 500 internal server error.

I have to solve this issue and get our system up and running again as soon as possible.

Any help would be greatly appreciated.

Best regards.


I am afraid the only solution for you is to restore PHP to the previous version. I can see that you were running FileRun version 2018.11.11, which does not support PHP 7.3.

Hi Vlad, thanks for quick reply.

Is there a way to install Filerun update?

Only when FileRun is actually functioning.

Will it work if I fresh install latest Filerun version to a different folder on web server, and then restore the database?

95% of it would probably work fine. New features would error out do to differences in database structure.

I would recommend you to just replace the application files in your existing installation, with fresh ones from the "2018.11.11" package, as explained on this page: http://docs.filerun.com/php7 There are chances it would work on PHP 7.3, at least enough to allow you to update.

Hi Vlad,

Following the instructions in that page made our installation came back to life at least, however, updating FileRun installation fails with This FileRun license does not have access to software updates message.