1. General
  2. Questions
0
Closed for lack of information

PDF background

Jason W 7 months ago • updated by Vlad R 6 months ago • 3

A lot of my PDF files generate a thumbnail with a black background instead of white. I have tried several PDF export options, but nothing solves this problem. I think this may be a transparency or layer issue, but I have flattened and exported and am experiencing the same thumbnail issue over and over again. Any ideas?

Jason W 7 months ago

I think I fixed the issue. I exported RGB instead of CMYK, and now the thumbnail looks as it should. Can this be confirmed, that CMYK files do not generate accurate thumbnails?

Under review
Vlad R 7 months ago

If you share a sample file and the version of ImageMagick you are using, I will check to see if we can improve this on FileRun side.

Closed for lack of information
Vlad R 6 months ago

Customer support service by UserEcho