0
Under review

white page

daniel k 3 weeks ago updated by Vlad R 3 weeks ago 7

Hello there,

when I'm trying to login via nextcloud app Android and Windows a blank page opens and it doesn't continue.

any idea ?

thank you in advance.

greets

Under review

Have you enabled the API from the FileRun control panel? Are you accessing via HTTPS?

What do you get when you access the FileRun installation like this: https://demo.filerun.co/index.php/test If you do not see "Unknown custom route", your web server is not configured properly. Are you using Nginx?

It says unknown custom route.

I'm using Apache with php7.4 on Win Server 2019

The the last thing to try is to check the server's error log and PHP's error log for related entries that might hide behind the blank page.

Error Log says:

[Fri Feb 12 10:23:50.780840 2021] [core:error] [pid 5868:tid 2040] (20024)The given path is misformatted or contained invalid characters: [client XXX.XXX.XXX:60799] AH00127: Cannot map GET /Cloud:443/status.php HTTP/1.1 to file
[Fri Feb 12 10:23:50.865851 2021] [core:error] [pid 5868:tid 2040] (20024)The given path is misformatted or contained invalid characters: [client XXX.XXX.XXX:60799] AH00127: Cannot map GET /Cloud:443 HTTP/1.1 to file
[Fri Feb 12 10:23:50.934847 2021] [core:error] [pid 5868:tid 2040] (20024)The given path is misformatted or contained invalid characters: [client XXX.XXX.XXX:60799] AH00127: Cannot map GET /Cloud:443/status.php HTTP/1.1 to file

And nextcloud says:
403 forbidden for "GET https://myip:443/Cloud/status.php"

The logged errors are most probably because you are using double colon character in the path, instead of the hostname part of the URL, on a Windows server.

The 403 Forbidden error, you need to look into, as it is not from FileRun but from your HTTP server.