Not a bug

Error you are no longer logged in

Ryan M 9 months ago updated by Vlad R 7 months ago 14

My clients keep getting this error when they try to login. If you click the refresh button it just displays the same error again. it does disappear after a while and they can login in again but it's not ideal.

Has anyone had this before?

Under review

What is the configured value for "Inactivity timeout", under the control panel of your FileRun installation?

The inactivity timeout is set at zero.

If u set inactivity time to 0 it means that after 0 seconds the user is kicked for inactivity

This only happens when you try to log out.

Strange, that should keep the users signed in indefinitely. Any difference if you set a value higher than 0?

I set a value of 60 but there's no difference. As soon as I click logout I'm stuck with this screen. Clicking refresh just gives me this screen again.

There is an error message behind that box but I can't see what it is as it reappears so quickly.

delete all browser cache, cookies, page history etc. 

I've done a few experiments in FireFox and the login and logout work fine. Just seems to be Safari and Edge that have this problem.

I've cleared the cache and history in Safari but it still does the same thing.

I doubt it is a browser issue. Are you having the same problem with our demo installation? https://filerun.com/demo

I'm not, it goes to the login screen and doesn't display the above error.

I've seen this before with hosting services which aggressively cache the PHP session data. 

Yeah, I thought it might be something to do with the php session. Is there any workaround or setting I can change? Thanks.

Not a bug

Sorry for the late reply. The only solution is to contact the hosting service tech support to assist you with this.