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Under review
Thumbnails Not Showing
Hi,
I have an issue where my docker installation of Filerun is not showing thumbnails and when clicking on an image to preview, nothing shows. Here is my docker install:
version: '2' services: db: image: mariadb:10.1 environment: MYSQL_ROOT_PASSWORD: password MYSQL_USER: filerun MYSQL_PASSWORD: password MYSQL_DATABASE: filerun_database volumes: - ./db:/var/lib/mysql web: image: afian/filerun:libreoffice environment: FR_DB_HOST: db FR_DB_PORT: 3306 FR_DB_NAME: filerun_database FR_DB_USER: filerun FR_DB_PASS: password APACHE_RUN_USER: www-data APACHE_RUN_USER_ID: 33 APACHE_RUN_GROUP: www-data APACHE_RUN_GROUP_ID: 33 depends_on: - db links: - db:db ports: - "8009:80" volumes: - ./html:/var/www/html - /mnt/homes/user-files:/user-files
Here is the troubleshooting:
Debugging is on (1617000875) Request options: Array ( [skipNotification] => 1 [caching] => [debug] => 1 ) In use options: Array ( [skipNotification] => 1 [caching] => [debug] => 1 [width] => 400 [height] => 400 [geometry] => contain [pageNo] => 0 [forceExt] => png ) Processing: /user-files/Anthony/Drive/Desktop_Photos/5yMgGci.png As: png File size: 575367 bytes (562 KB) File is safe for web. File is smaller than 3 MB. Checking image resolution. Image size is 2880 x 1800 Requested size is 400 x 400 Original image is more than 3 times larger than the requested size. Creating lock: /user-files/Anthony/Drive/Desktop_Photos/.filerun.thumbnails/5yMgGci.png/575367/400_400_contain[1].png.lock Resizing using ImageMagick Running: convert -size '400x400' "/user-files/Anthony/Drive/Desktop_Photos/5yMgGci.png" -verbose -auto-orient -thumbnail '400x400>' -strip -quality 95 "/user-files/Anthony/Drive/Desktop_Photos/.filerun.thumbnails/5yMgGci.png/575367/400_400_contain[1].png" 2>&1 Resized image saved: /user-files/Anthony/Drive/Desktop_Photos/.filerun.thumbnails/5yMgGci.png/575367/400_400_contain[1].png Removing lock: /user-files/Anthony/Drive/Desktop_Photos/.filerun.thumbnails/5yMgGci.png/575367/400_400_contain[1].png.lock Caching is off. Removing resized image.
I've made sure my browser cache is cleared, tried a new browser, incognito and restarted Filerun, however, no such luck.
Please advise.
Thanks.
Customer support service by UserEcho
The thumbnail troubleshooting log shows a successful action. The thumbnail was generated fine.
I’ve checked and I can see the thumbnail in the hidden folder, but upon viewing the website I cannot see it.
Thumbnails still aren't showing on any device - unsure of next steps.
Do open the browser's development console by pressing F12, look on the Network tab and see for the HTTP requests made for the thumbnails, and see what is the server's response, the response code and the response body.
Looks like a 520 HTTP error is being thrown on every thumbnail...The server logs only have 200 codes, no 520's.
Are you using Cloudflare? Have you checked the PHP and the HTTP server error logs?
I am using CF. Just checked - should have thought of this before....
Visiting
I get the following:
This software application is registered to a different server hostname.
I'm not 100%, but this appeared around the time I registered the software, I wonder if that's the reason for the above message...I'm going to try to remove the license and see if that helps...
Nope - didn't work.