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User not receiving email when files are uploaded to web link.

Nicholas T 2 months ago updated by Vlad R 2 months ago 1

I have a user that is not receiving emails when files are uploaded to the web link that they sent to a client. We tried it with external and local contacts. I checked the user settings and email notifications are turned on for them. I disabled and re-enabled email notifications and tried it again, but it still failed. Can I please get some insight?

Under review

Hi Nicholas! Please contact us directly https://filerun.com/contact so that we can have a look at your setup and see what might be the problem.