I'm having trouble updating my FileRun install. When accessing the software update via the admin interface, after click the "Check for updates" button, I receive the following message:
This FileRun license does not have access to software updates.
Support expiration date: [omitted]
Additional support can be purchased from the FileRun client account: https://www.filerun.com/client-area
For more information, contact us at firstname.lastname@example.org
This may be the intended functionality. My install is a family install with more than 3 licenses. I was under the impression that this still qualified for regular updates. Is this not the case? Do I need to request issuing of new licenses?
Customer support service by UserEcho