0
Not a bug

Can not open or preview .docx or .xlxs documents with both Google Docs Viewer or Office Web Viewer

wisenet.hk 7 months ago updated 7 months ago 2

Hi,

I just installed FileRun free version. I have issue
1. when preview .docx or .xlsx documents, it said file not found.
2. same issue when try to open with Google Docs Viewer or MS Office Viewer or even MS Office

Answer

Answer
Not a bug

Office Web Viewer is an online service provided by Microsoft. There can be many causes for the problem, such as: the Microsoft server cannot access yours to fetch the document data, or the service fails to process the data. It is unlikely to be caused by a FileRun bug.

Answer
Not a bug

Office Web Viewer is an online service provided by Microsoft. There can be many causes for the problem, such as: the Microsoft server cannot access yours to fetch the document data, or the service fails to process the data. It is unlikely to be caused by a FileRun bug.

It's usually caused by the non-standard ports used by filerun, e.g.: you are using a port other than 443 or 80. Another possibility is the self-signed SSL certificate. I don't know whether the first possibility could be solved on the filerun end by providing office web apps the correct port.