1. General
  2. Questions
0
Answered

Password reset - e-mail address was not found in the database?

HatiDavo 9 months ago • updated by Vlad R 9 months ago • 1

I have problem logging in into my FileRun installation, keep getting "Invalid password." message.
When I try Password Reset I get the "The e-mail address was not found in the database."

I am not sure about password any more, however I have installation confirmation e-mail message, and I am certain that I am providing correct e-mail address for reset.

Is there a way to recover password or I need to create new installation?
Thank you.

Answer

Answer
Answered
Vlad R 9 months ago

Please see: https://docs.filerun.com/resetting_the_superuser_password

Extra option for those for which the command line is harder: https://docs.filerun.com/automatic_login#set_the_session_programmatically

Answer
Answered
Vlad R 9 months ago

Please see: https://docs.filerun.com/resetting_the_superuser_password

Extra option for those for which the command line is harder: https://docs.filerun.com/automatic_login#set_the_session_programmatically

Customer support service by UserEcho