Not a bug

OnlyOffice Error on save

Stéphane G 9 months ago updated by Vlad R 9 months ago 5


I have installed filerun on a debian server. I have installed onlyoffice on a clean Debian server that is only accessible as an ip address. The Filerun server is accessed via the web. When I try to edit a page via onlyoffice, the only office plugin loads fine, and the document is loaded, but the save generate an error.

Error in OnlyOffice

[2020-06-05T12:32:27.830] [ERROR] nodeJS - error parseReplyData: docId = 71918292310789898149; data = file_get_contents(******/cache/files/71918292310789898149_4755/output.xlsx/output.xlsx?md5=wMhvtZ5QRymAZrvp8V4klQ&expires=1591354048&disposition=attachment&filename=output.xlsx): failed to open stream: operation failed
SyntaxError: Unexpected token i in JSON at position 1
at JSON.parse (<anonymous>)
at Object.parseReplyData (/snapshot/server/build/server/DocService/sources/DocsCoServer.js:0:0)
at commandSfcCallback (/snapshot/server/build/server/DocService/sources/canvasservice.js:0:0)
at commandSfcCallback.next (<anonymous>)
at /snapshot/server/build/server/DocService/sources/canvasservice.js:0:0
at Generator.next (<anonymous>)
at onFulfilled (/snapshot/server/build/server/DocService/node_modules/co/index.js:65:19)
at process._tickCallback (internal/process/next_tick.js:68:7)

Answser from OnlyOffice

"Nous voudrions vous conseiller de contacter l’équipe de support de Filerun car ce sont eux qui ont développé le connnecteur."

Capture d’écran 2020-06-16 à 14.53.24.png



Under review

It doesn't look like you are trying to open a file from FileRun.

however it is indeed the case!
the problem occurs regardless of the file opened from filerun (docx, xlsx)
I can give you access if you wish

Do write to us at info@filerun.com with a test login and we'll look into it for you.


I've updated ssl certificate of onlyoffice
It's work !!