When you use the "Forgot Password?" function to reset your password, it lets you know that "You are required to change your password." If you have 2FA turned on and you try to change your password it tells you "You can only change the password via the web interface!" To change your password you have to close out the Account Settings box, open the Account Settings back up, turn off 2FA, click save changes, open the Account Settings again, change your password, and then turn 2FA back on.
Customer support service by UserEcho